Who We Are
Frequently Asked Questions
What makes Heat Watch different from other EMS / boiler controls available on the market?
Heat Watch is the only company that manages your heating and boiler systems end-to-end. That means we don’t just sell a control and walk away. We first make sure your entire system is operating correctly, then install the most advanced control and sensors on the market, adjust and calibrate them 24/7/365, and when problems arise, make sure they are addressed. The result is that we are the only company that guarantees results - improved tenant comfort, and a minimum of 15% in savings.
Why do I need someone to monitor and control my boilers and heating systems?
The vast majority of buildings are significantly overheated, wasting around 20-25% a year on fuel. That means tenants are less happy, and management is paying significantly higher fuel costs.
Why is it important to have a sensor network / temperature sensors in apartments?
Basing boiler output on outdoor temperature alone just isn’t accurate. Controlling the boiler based on the actual temperatures inside apartments is the only way to to prevent overheating (and wasted fuel), while keeping tenants comfortable and happy.
Can’t I just install a control / temperature sensors, why do I need someone to watch and control them too?
Controls only save around 7-10% per year. The act of constantly adjusting them, calibrating them, and making sure problems are addressed the moment they occur saves an additional 13-18%.
Are there any risk factors associated with the Heat Watch service?
Heat Watch is designed specifically to reduce risk. By monitoring and controlling heating systems, problems like scalding water, over running boilers, short cycling, and return line leaks (to name a few) can be detected BEFORE they end up becoming emergencies. Heat Watch is the leader in boiler monitoring and control because we have a 100% perfect safety record.
My building recently converted from oil to natural gas. Will this still provide the same benefits?
Yes, you’ll see lower fuel costs and increased tenant comfort in both gas and oil buildings.
Is my building too big / too small?
Our end-to-end boiler management solution works in all buildings with a one-pipe or two-pipe steam heating system.
Will this work with my boiler?
Our hardware is compatible with the majority of boilers and burners in multifamily buildings with one-pipe and two-pipe steam heating systems.
In what ways can this streamline my building managers’ oversight of the buildings?
Even well managed buildings in the city have heating inefficiencies. We have a team of experts who exclusively focus on your heating system, tenant comfort, and saving you money - so your staff doesn’t have to. We are also are on call 24/7/365 if any heating emergencies occur. The result: your staff spends less time on heating, and more time focusing on core operations.
Why do I need an online boiler control if my super lives at the building and is already making the necessary adjustments onsite?
On-site supers do a great job at keeping tenants happy, but they can’t constantly watch and control the heating systems. Just as importantly, when they do receive a heat complaint it’s common to just turn the heat up, which can lead to an overheated building and high fuel bills. Heat Watch monitors and adjusts boilers thousands of times a minutes to guarantee apartment temperature are always in range, and problems are prevented before they happen. Our team of boiler experts then watch your building 24/7/365 to work with your super when issues occur.
Will this make apartments colder / increase heating complaints?
Heat Watch is specifically designed to reduce heating complaints and improve tenant comfort. By more effectively controlling the heating system, tenants get the right amount of heat, instead of too much or too little. That leads to happier tenants, and lower fuel bills.
What exactly will you be installing?
We install a Heat Computer, a sensor network (wireless apartment temperature sensors and hallway transceivers), a water meter, boiler coil and domestic hot water temperature sensors, and chimney stack temperatures. All of this equipment works together to save money and improve tenant comfort.
Can I view and adjust my heating systems myself?
Yes, our web and mobile based platform allows you to view your systems anywhere at anytime and on many different devices.
Will you train my team?
Yes! While we do all the heavy lifting, our team of trained boiler experts will teach your team how to work with us and the new heating control systems.
How will my super and tenants benefit from this?
We eliminate guesswork for supers, and make tenants happier by keeping their space the optimal temperature (no more over-heated or freezing apartments). This allows your super to focus on other building duties, and keeps your tenants comfortable (while saving you money).
How long does it take to get up and running?
It takes less than a day to install and begins working immediately.
What happens if the control loses internet connection?
Every installation includes an automatic reset switch so any dropped connections are brought back online immediately. If for some reason the modem fails, there is a fallback mode so that the boiler can be locally controlled until the connection is restored.
What if the equipment stops working?
Heat Watch will repair or replace any equipment that does not work at no extra cost to you, as long as it is not caused by vandalism or unauthorized tampering. If an apartment sensor goes down, replacing the sensor’s AA battery usually does the trick. Batteries should last 1-3 years between replacements.
The boiler is down. What do I do?
If your boiler is down you should contact your boiler service company. If you have any problems with heating, Heat Watch is available 24/7 to help.
Who will communicate with me/inform me when issues arise?
Our team will be monitoring your boilers 24/7, and we’re always available whenever you have an issue. We also set up custom alerts that automatically notify you when issues arise so you know exactly what is happening.
How much can I expect to save?
We guarantee a minimum savings of 15%, but on average we save 20%-30% on annual heating costs. See our savings calculator to get an instant estimate.
What is the typical payback period of the service?
We will send you an analysis of your buildings payback time, but typically buildings see a full pay back in the less than a year, and then 200% ROI every year after.
How can you guarantee savings?
Because we run your boiler end-to-end, we leave nothing to chance. We offer an unconditional money back guarantee if we don’t save you 15%. To date, we’ve never had to refund a single building for not meeting the promised savings written into every contract.
What if you don’t save the money you promised to?
We write our guarantee into every contract, so if we do not save you the money promised, you get your money back.
If you have any additional questions, please contact us to learn more
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